THE SUPERPOWER OF READING PEOPLE
The Art of Non Visual Communication
What is Non-Visual Communication?
Straight from the highly acclaimed book which has amassed more than fifty, 5-star reviews on Amazon, Phone Genius uses a different concept.
It explains why we often find it harder to communicate over the phone than we do face to face, what technology does to break rapport with our clients, and how we can overcome all of those things. Phone Genius focus’ on ‘The Art of Non-visual Communication’.
Using real-life examples spanning over twenty years of Michelle’s personal success, Michelle’s concepts are developed from her own experience, realisation and training of her team whilst running her first company, a multi-award-winning new business generation agency, who did all their work by telephone.
Michelle has taught people how to get through to, engage with, and book appointments with those holding the highest positions within some of the most renowned companies in the world using non visual communication. These include the Marketing Director of Microsoft, the VP of Global Marketing at Sony Ericsson, Senior Directors at Texaco, Vauxhall Finance, and GSK.
Working in many varied environments, Michelle’s ability to increase people’s success when communicating on the phone is consistent across all fields because it is about developing the person, not the sales script!
The Funny Side of Phone Genius
Phone Genius Book Launch
How Phone Genius will help your non visual communication
Phone Genius is a Transformation Programme (over 3 months), a keynote speech, a workshop and a highly acclaimed book.
Phone Genius is an insight into non visual communication and the development of personal communication skills.
Essentially, Phone Genius gives you the tools to enable you to project your personality as if you were in the same room, and build as much rapport over the phone as you would face to face.
As a very successful species that relies predominantly on complicated visual processes, we often overlook the incredible abilities that our other senses bring to the communication process.
When we communicate on the phone, we are stripped of our visual senses.
Successful phone communicators naturally switch their hearing to a different setting, accessing a level that we simply do not use in face-to-face situations. This is a sub-conscious process that we can learn to do automatically through practice.
Phone Genius explores how people who are great on the phone use their hearing and their voice more effectively.
It looks at technology and its effects on our ability to build rapport, and then it discusses ways of overcoming that the disadvantages that are inherent in non-visual communication. It also gives us ways of recognizing language patterns and behavior in order to build rapport and create really successful relationships.
The results of Phone Genius training are not just vastly improved results, but massively increased confidence and purpose. It is especially effective for people working in the fields of proactive relationship building, such as Business Development, High-Level Account Management, and Customer Care.
The most effective in-house Phone Genius courses start with two intensive training days, which are then supported with one to one sessions and practice workshops until these new techniques become second nature. Depending upon the size of the group, these programmes usually span three months with twelve interaction days.
Interview with the Phone Genius
Endorsements
Claire Williams
Rosie Beswick
Jason Ford
Chris Carr
Get In Touch
Michelle is available for bookings to deliver talks at conferences and events discussing her communication subjects.
For any enquiries, please use the contact form below.
